A disputed invoice occurs when a customer has a problem with the entire invoice or some aspect of it. This happens more times than you could imagine and needs to be addressed sooner rather than later.  In most cases, disputed invoices arise from a disagreement, discrepancy, and/or genuine unexpected circumstance. 

If not addressed, a disputed invoice in most cases can lead to a company having to defend with a collection agency and/or attorney.

Don’t ignore

Resolving invoice issues is part of managing your accounts payable. Despite the challenges, you do not want to run the risk of dealing with late fees, interest, and collection costs. I fully understand you may be tempted to ignore your disputes for the fear of jeopardizing a relationship BUT don’t give in to that temptation.

A disputed invoice doesn’t necessarily mean you will sever that relationship.  In fact, it might be an opportunity to strengthen your relationship based on how you follow up.  When an invoice dispute arises, address it quickly and with an open mind using the five options above. For the sake of your business and the relationship, take the lead to handle the invoice immediately.  

Resolve Without Harm

When an invoice dispute arises, please try to address it quickly and with an open mind.  Addressing your dispute early will save your company from collection calls and the threat of a lawsuit which can lead to additional costs and fees.

As an alternative, Goldman & Wise has assisted thousands of businesses faced with these problems.  We establish a positive dialog with your creditors by negotiating a favorable financial resolution when addressing such disputes.